Help and FAQ
🙋 Help & Frequently Asked Questions (FAQ)
Welcome to the Bliss Road Studios FAQ! Below you'll find answers to the most common questions about our products, ordering process, shipping, and more.
🛒 1. Ordering
How do I place an order?
Browse our products, select your favorite, choose size or design options (if available), and click "Add to Cart." When you're ready, go to Checkout and follow the prompts to complete your purchase.
Can I change or cancel my order?
Since our products are custom-made, we start production immediately. If you need to make a change, please contact us right away at Hello@BlissRoadStudios.com. We cannot guarantee changes after production begins.
💳 2. Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Diner’s Club, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
🚚 3. Shipping
What are your shipping costs?
-
$4.00 per item for up to 6 items
-
Shipping is capped at $28.00 total for 7 or more items
We ship only within the United States.
How long does shipping take?
Domestic shipping typically takes 3–5 business days after production (which takes 2–5 business days). See our Shipping Policy for full details.
🏭 4. Order Processing
When will my order be processed?
Orders are processed the same day if placed before 1 p.m. PST. After processing, items are sent to our print-on-demand facility for production.
Can I confirm or correct my shipping address?
Please double-check your address at checkout. If you notice a mistake, contact us immediately at Hello@BlissRoadStudios.com.
📦 5. Tracking Your Order
How do I track my order?
You’ll receive an email with tracking information once your order ships. You can also visit our Track Your Order page for more info.
🔁 6. Returns & Refunds
What is your return policy?
Because items are made-to-order, we do not accept returns for wrong sizes, colors, or buyer’s remorse. Please check size charts carefully before purchasing. For full details, see our Returns & Refunds Policy.
What if my item is damaged or defective?
We offer a 30-day guarantee for damaged or defective items. Please email Hello@BlissRoadStudios.com within 30 days of delivery with your order number and two clear photos of the issue.
How do I return a damaged or defective item?
Email us with the subject line "Return Request—Order #[Your Order Number]" and attach at least two photos. We'll take it from there and ship a replacement if eligible.
👕 7. Product Information
How do I choose the right size?
Check the size chart on each product page. Our apparel (and shoes) generally run true to size. If in doubt, feel free to reach out.
Will colors match what I see on screen?
We do our best to represent colors accurately, but slight differences may occur due to screen settings.
📞 8. Contact Us
How can I reach you?
Email us at Support@BlissRoadStudios.com. We respond within 24–48 hours (72 hours during peak times). You can also visit our Contact Us page.
What should I include in my message?
Include your order number and as many details as possible to help us assist you quickly.
🔐 9. Privacy
How is my personal info used?
We only use your information to process your order and provide customer support. We do not share your data with third parties. See our Privacy Policy for more info.
📋 10. Miscellaneous
Do you charge restocking fees?
Nope! No restocking fees here.
Have a question that’s not listed?
We’re happy to help! Just email
Bliss Road Studios
901 H Street, Suite 120-222
Sacramento, CA 95814
Email: Hello@BlissRoadStudios.com
Phone: 916-243-5420